Yes, our doorstep diagnostic inspection is completely free. There are no charges for the technician's travel or display analysis. If you choose to approve the quoted repair work, you only pay for the repair.

Yes. All television parts replaced by AuraPoint (such as LED backlight strips, power supply capacitors, mainboards, or T-Con cards) come with a warranty of 30 to 90 days. Warranty coverage does not include physical drops, water exposure, or voltage fluctuations.

Physically cracked, broken, or shattered display panels cannot be repaired at the component level. They require a complete panel replacement. Because panel replacements are costly (often 70-80% of a new TV's value), our technicians will provide an honest assessment on whether a panel swap is economical for you.

Most common issues, such as power supply component replacements, HDMI ports repairs, and backlight strip replacements, are completed within 2 to 4 hours directly in your home. Complex mainboard BGA reflows or specialized panel alignments may require carrying the TV to our lab, with a typical return timeframe of 24 to 48 hours.

Yes, AuraPoint only uses original equipment manufacturer (OEM) matching components or original refurbished hardware to ensure optimal brightness, color accuracy, and device safety.